Technology Insights

People often approach Microsoft Copilot and Claude as an either-or choice. They want to know which one is better, which model is smarter, or which tool their organisation should standardise on. That is understandable, but it is not always the most useful way to look at it. Microsoft and Anthropic are separate companies, but Microsoft now uses selected Claude models in parts of Microsoft 365 Copilot. So, in some situations, the choice is not simply between Copilot and Claude.

Artificial intelligence is no longer a future consideration for Australian organisations. It's already reshaping how teams work, how decisions are made, and how services are delivered. But for many mid-sized organisations, the path to AI adoption remains unclear, and the risks are easy to underestimate. One of the most overlooked factors in a successful AI deployment isn't the technology itself. It's the state of your underlying IT environment, and whether your managed IT pro