Our Work in Practice

From strategy to delivery, outcomes that stand up in practice. See how we've helped Australian organisations cut through complexity, improving security posture, stabilising IT environments, enabling AI, and delivering technology that works the way it should.

Featured Case Study:
Helping The ACS adopt Copilot safely and effectively

Joint Case Study ACS & DidgeNet | Q1-Q2 2026

THE CHALLENGE

The Australian Computer Society (ACS) wanted to use GitHub Copilot and Microsoft 365 Copilot to improve how its engineering teams work.

But buying licences was not the problem. The risk was poor adoption, inconsistent use, and potential security issues.

Key concerns included:

Shadow AI use was already occurring, with teams experimenting with unapproved tools outside governance
Sensitive data could be exposed through Copilot
Code quality could drop without proper review practices
No clear way to roll Copilot out across teams safely

ACS needed a structured approach that improved capability without creating new risks.

THE APPROACH

ACS partnered with DidgeNet to deliver a structured Copilot enablement program.

The focus was simple: build internal capability, not just deploy tools.

The program was delivered over five phases and included:

Secure configuration of Copilot across platforms
Role-based training for backend, frontend, and QA teams
Practical workshops using real work scenarios
Guidance on prompting, code review, and safe usage
Leadership coaching for non-technical use cases
A post-rollout review to support continuous improvement

Each team received tailored training to ensure the guidance was relevant to their day-to-day work.

WHAT CHANGED

By the end of the program, ACS had introduced Copilot in a controlled, consistent way.

Key outcomes included:

Governance and security controls were in place before broad use
Teams shared a common approach to using Copilot
Developers treated Copilot output like any other code, with review and testing
Leaders used Copilot for summarisation and drafting with clear accountability
A continuous improvement process was established to track progress

Rather than rushing deployment, ACS focused on doing it properly from the start.

WHY IT WORKED

Three factors made the difference:

1. Copilot was treated as a capability uplift

This was not a tool rollout. It was a shift in how teams work.

2. Governance came first

Security, access, and data handling were addressed before scaling usage.

3. Training was practical and team-specific

Each team worked with real examples, not generic demos.

WHAT OTHERS CAN LEARN

Organisations considering Copilot should focus on:

Structured enablement, not licence rollout
Early investment in governance and controls
Shared prompting and usage practices across teams
Tailored training aligned to real work
Ongoing review, not a one-off rollout

Most importantly, expect a short-term investment in training time to achieve long-term gains.